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Returns, Refunds and Terms

.Returns, Refunds & Terms

All sales are final unless the item is defective upon delivery.
Please inspect the item upon receipt make sure its correct for the application as no claims will be honoured after 7 days of delivery.
Shipping fees are not refundable and all postage costs of returning an item are the responsibility of the buyer.
All products being returned must be in original condition and pack
If products are returned in damaged and / or not the original packaging,  The cost of the replacement packaging will be taken off the refund amount or a restocking fee may apply

Branded product that are sold by us for another ‘manufacturer’, the return will be passed onto the ‘manufacturer’ and determined by the ‘manufacturer’ if a warranty or refund will be accepted.

we will not be held liable for another manufacturer’s return policy or decision 
 An original copy of the invoice must be provided to us prior to return process 
 will not refund or exchange a product because you ‘simply changed your mind’.
Warranty is very different to product returns.
Any parts supplied that has been fitted and is deamed not fit for resale will not be able to be returned
A return must have prior appoval before good are returned
They are to be returned to us dirctly at
Factory 21 87-89 Hallam South Road
Hallam Vic 3803
With the approval number
If a return has been approved and the customer would like the money returned,
will only return the money to the EFT/PayPal account or credit card number that the original invoice was debited to.
Resocking fee of upto 35% maybe charged at our desgression



All new items have a 12 month warranty, ensuring that you, the vehicle or equipment’s owner, and your professional installer have properly fitted, fused, wired and/or relayed the accessories as per manufacturer’s instructions. 
If you have a Warranty claim please contact us at sales@4x4offroadclinic.com